Reason for return
- Wrong Item Delivered
- Defective Item
Simply return your product with a note of the reason on a copy of your packing slip / invoice
All items must be returned in a new, unused condition. All original tags must still be attached.
Please specify the reason for the return on the original invoice.
If you were to receive a defective item, please notify us within 3 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we may not authorize your return or exchange.
Please state on the returns slip printed on the reverse of your dispatch note if you require an exchange or refund.
Please allow up to five working days from receipt of a returned item(s) for the replacement goods to be dispatched or monies refunded. Amount will be refunded Back to Buyer.
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
Please allow three working days from our receipt of your returned items for a refund to be processed. A confirmation email will be sent once the refund has been processed. Upon receipt of the processed refund email, please allow up to ten working days for it to reflect on to your account.
Regrettably, on rare occasions mistakes with orders can occur. If the item(s) you have received are not as ordered, or you have an item(s) missing, please contact our Customer Service at email@example.com and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.
How To Return Items To Us:
Please complete the returns slip on the reverse of your dispatch note and post to: firstname.lastname@example.org